Privacy Policy

Switchboard Technologies

Privacy Policy

Effective as of May 12, 2020

This “Privacy Policy” describes the privacy practices of Switchboard Technologies, Inc. (“Switchboard,” “we,” “us” or “our”) in connection with the www.switchboard.co website, the web application and any other website that we own or control and which posts or links to this Privacy Policy (collectively, the “Service”), and the rights and choices available to individuals with respect to their information.

Personal Information We Collect

Information you give us.  Personal information that you may provide through the Service or otherwise includes:

  • Contact information, such as your first name, last name, email address and telephone number;
  • Profile information, such as your profession, professional experience, areas of expertise, social media handles, and preferences (e.g., time zone information, preferred call times (i.e., morning, afternoon, evening), etc.);
  • Content you upload to the Service, such as images, video, captions and other text, audio and metadata associated with those files;
  • Communications, such as information you provide when you contact us with questions, feedback or otherwise correspond with us online;
  • Please note that we may record calls to facilitate the Services, investigate user complaints and claims and otherwise provide and improve the Services.
  • Transaction information, such as the credit card or other payment card details that you use to pay for the Service and your Service-related billing information, the bank account information that you use to be paid through the Service, and your transaction history;
  • Marketing information, such your preferences for receiving marketing communications and details about how you engage with them; and
  • Other information that you choose to provide but is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection

Information from third party sources.  We may combine personal information we receive from you with personal information we obtain from other sources, such as:

  • Third party platforms. If you log into the Service through a social media or other third party platform (e.g., Google), or otherwise connect your account on a third party platform to your account through the Service, we may collect information from that platform or network.  You can read more about your privacy choices in the “Third party platforms” portion of the “Your Choices” section below.
  • Business partners, such as associated charities and joint marketing partners; and
  • Public sources, such as publicly-available social media profiles, directories and other third party sources.

Data collected automatically.  We, our service providers, and our business partners may automatically log the following information about you, your computer or mobile device, and your activity over time on the Site and other online services:

·   Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city or town.

·   Usage data, such as the website you visited before browsing to the Site, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Some of our automatic collection is facilitated by:

  • Cookies, which are text files stored on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently and remembering your preferences, enabling functionality, and helping us understand user activity and patterns.
  • Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content within it was viewed or clicked, typically to compile statistics about usage of the website and the success of marketing campaigns.

Sensitive personal information.  We ask that you not share with us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise. If you do anyway, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes or as otherwise described to you at the time of collection:

Service delivery.  We use your personal information to:

·   provide, operate, maintain, and improve the Service;

·   communicate with you regarding the Service, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages;

·   process your Service transactions and process your related payments;

·   understand your needs and interests, and personalize your experience with the Service; and

·   provide support for the Service and respond to your requests, questions and feedback.

Research and development.  We may use your personal information for research and development purposes, including to analyze and improve the Service and our business and develop other products and services.  As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect.  We make personal information into anonymous data by removing information that makes the data personally identifiable to you.  We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.  

Marketing.  We and our third party advertising partners may collect and use your personal information for marketing and advertising purposesIf you request information from us, use the Service or participate in our surveys, promotions or events, we may send you Switchboard-related marketing communications as permitted by law but will provide you with the ability to opt out.

Compliance and protection.  We may use your personal information to:

·   protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

·   audit our internal processes for compliance with legal and contractual requirements and internal policies;

·   enforce our Terms of Service;

·   protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and

·   comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

Other purposes with your consent.  In some cases we will ask for your consent to collect, use or share your personal information for other purposes. For example, we may ask for your consent to send you marketing emails where required by law or to post your testimonial or endorsement.

How We Share Your Personal Information

We do not share the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy.  We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection: 

·   Affiliates. We may disclose your personal information to our subsidiaries and corporate affiliates for use consistent with this Privacy Policy.

·   Business transferees. We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy, in which case we will make reasonable efforts to require the recipient to honor this Privacy Policy.

·   Service providers. We may employ companies and individuals to help provide the Service on our behalf or help us operate our business (such as IT, customer support, hosting, website analytics, email delivery, marketing, research, event management). They are permitted to use your personal information only as authorized to perform these tasks in a manner consistent with this Privacy Policy.

·   Payment processors.  Any payment card information you use to pay or be paid through the Service is collected and processed directly by our payment processor, Stripe, and we never physically receive or store your full payment card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with its own Privacy Policy here: https://stripe.com/privacy.

·   Third party platforms. If you have enabled features or functionality that connect the Service to a social media network or other third party platform, we may disclose the personal information that you authorized us to share (e.g., your Google calendar). We do not control the third party’s use of your personal information.

·   Other users and the public. We may provide functionality that enables you to disclose personal information to other users of the Service or the public. You may also be able to submit content to the Service, and we will display and share your profile information along with the content you submit and other information we have collected about you. We do not control how other users or third parties use any personal information that you make available to other users or the public.

·   Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services they render to us.

·   Compliance and protection. We may disclose your personal information as we believe appropriate to government or law enforcement officials or private parties (a) for the compliance and protection purposes described above; (b) as required by law, lawful requests or legal process, such as to respond to subpoenas or requests from government authorities; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.

Your Choices

Access or update your information.  You may review, update, correct or delete the personal information in their registration profile by logging into your account.

Marketing communications.  You may opt out of marketing-related emails by logging in and changing your account settings or by following the opt-out prompt in the email. You may continue to receive Service-related and other non-marketing emails.

Cookies.  Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and our Site may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Do Not Track.  Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Declining to provide your personal information.  If you do not provide information indicated as required or mandatory within the Service, or that is otherwise necessary to provide a requested service or feature within the Service, that portion or all of the Service may be unavailable to you and we may deactivate your account.

Third party platforms. If you choose to connect to the Service through your social media or other third party platform account (e.g., Google), you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third party platform, that choice will not apply to information that we have already received from that third party.

Security

The security of your personal information important to us. We take a number of organizational, technical and physical measures designed to protect the personal information we collect, both during transmission and once we receive it. However, no security safeguards are 100% secure and we cannot guarantee the security of your information.

International Data Transfers

Switchboard is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be collected, used and stored in the United States or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.

Other Sites and Services

The Service may contain links to other websites and services operated by third parties, such as social media platforms, advertising services and other websites and applications. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and disclosure of your personal information. We encourage you to read their privacy policies to learn more.

Children

The Service is not directed at, and Switchboard does not knowingly acquire or receive personal information from, children under the age of 13. If we learn that any user of the Service is under the age of 13, we will take appropriate steps to delete that individual’s personal information and restrict that individual from future access to the Service.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make material changes to this Privacy Policy we will notify you by email (if you have an account linked to a valid email address) or another manner through the Service that we believe is reasonably likely to reach you.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes in the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any updated Privacy Policy indicates your acceptance of the update.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us:

Switchboard Technologies, Inc., 19 Dutch St. #35A, New York, NY 10038

Email: support@switchboard.co